Policy and Procedures Manual - Table of Contents

Table of Contents

  • Introduction
  • Our Company Philosophy
  • Facts About Our Firm and the Broker
  • Organization of the Office:
    • Agency
    • Anti-Trust
    • Board of REALTORS®
    • Broker - Appointments With
    • Broker - Assistance From
    • Commissions:
    •    Taking Back a Note in Lieu of Cash
    •    Payment to Sales Associates
    •    Offset for Expenses
    •    Agreement with Other Brokers
    •    Legal Action to Collect
    •    Schedule of Rates Charged
    • Conduct - Professionalism in the Office
    • Cooperation
    • Disputes - Arbitration of
    • Disputes - between Buyer and Seller
    • Education
    • Expectations
    • Expenses - The Company Will Provide
    • Expenses - The Sales Associate Will Provide
    • Messages
    • "In or Out" Board
    • Library
    • Office - Equipment and Supplies
    • Office - Forms
    • Office - Hours of Operation
    • Office - Housekeeping
  • Organization of the Sales Associates:
    • Absence - Compensation to Another Sales Associate
    • Appointment Calendar
    • Appointments
    • Attitude
    • Automobile
    • Automobile - Insurance
    • Business Cards
    • Caravan
    • Checks
    • Checks - Return of
    • Confidentiality
    • Discrimination
    • Dress
    • Expenses
    • Floor Time
    • Integrity
    • Independent Contractor
    • Keys
    • Listings:
    •    Files
    •    Servicing Suggestions
    •    Term
    •    Newspaper:
    •    Ad Copy to Seller
    •    Ad Promises
    •    Advertising - Display
    • Personal Assistants - Employees of the sales associate
    • Personal Sales and Purchases:
    •    Full Disclosure
    •    Commission to the Office
    • Referrals - Out of Town Brokers
    • Referral Fees - Inter-Office
    • Sales Contracts
    • Sales Meetings
    • Sales Kit
    • Specialization
    • Signs and Lockboxes
    • Smoking
    • Specialty Advertising
    • Telephone:
    • Answering
    • Long Distance Calls
    • Personal Calls
    • Thank You Cards
    • Time Off
  • Organization of the Employees:
    • Contract Files
    • Files
    • Hours
    • Office Appearance
    • Secretary
    • Supplies
    • Telephone Answering
    • Time Off:
    • Doctor's Appointments
    • Holidays
    • Personal Business
    • Sick Time
    • Vacation Time
  • Independent Contractor Agreement
  • Commission Addendum
Policy and Procedures Manual