Can't upload CD-ROM Course results

I passed my final prelicensing exam, but when I try to upload the report, my computer gives a message "Illegal Program" and closes the real estate program.
I am not sure how to report the passing score. Should I reinstall the program ? Or should I just print the report and mail it to you, so that I can get my certificate of completed pre-licensing education ?
Thank you for your timely response.

[brett]

If you cannot upload your results, you can simply print off the reports page, then fax it to our school at (850) 222-7255. If you do not have a way to print your course results, you will need to contact Dearborn tech support at 1-888-213-5124 and they will walk you through the process of manually sending your data.