| Frequently
asked questions and product troubleshooting advice.
For specific questions
about course content or general real estate questions,
please visit our real estate student forums. Otherwise,
please choose a topic below...
Where
do I log in? I purchased an online course or exam prep product,
but don't know where to go now.
You should have received an e-mail message containing a
direct link to your login page. You can always access your
log in page via this e-mail. You can also log in to any
of your online purchases from this
login page which contains links to all the various areas
you can log in to.
I'm
having trouble logging into the RECampus Online Sales Associate
course purchased from your online store. I've tried logging
in, but can't make it work.
For tech support issues with the Online Sales Associate
Prelicense course please contact RECampus support directly
at the toll-free number below:
After you placed your order you should have received a confirmation
message with detailed instructions on how to access your course.
If this message said that there was a problem registering
your for your online course, it will be corrected automatically,
but may take up to 24 hours. If you did not receive your instructions,
please contact and we will re-send the instructions. If
you are an AOL, Yahoo, MSN or Mail.com user who did not receive
your instructions or order receipt, you should make
sure that it has not been incorrectly filtered by your mail
provider's spam filters. Many users of the above online services
do not realize that they may have a spam filter that could
be filtering out commercial mail sent to them. If you are
not sure if you have a spam filter, please contact your e-mail
provider for instructions, or look for a "spam"
or "bulk" mail folder in your e-mail program. Often
you will find order receipts and other legitimate mail in
your spam folders. This is beyond our control and we recommend
voicing your concerns to your e-mail provider.
I
ordered a downloadable product, but I can't download it.
When you ordered your product, you should have seen a "download
now" button directly on your order receipt page. You
should also have immediately been sent an e-mail containing
a very long link to your download. If you did not receive
this e-mail, please contact us
and if necessary, we will resend your link. If you have
already received your download link via e-mail and are having
problems getting it to work, please make sure you are EXACTLY
following the instructions included with your download link
as 99% of the problems reported are due to not reading the
instructions. AOL and Mozilla users, please note, our downloads
are only compatible with Microsoft Internet Explorer 5.5
and higher. Other browser may work, but we cannot guarantee
it. We generate unique links to our products for each customer
and they are very long. Often part of the link has wrapped
onto a second line in the e-mail we send you. This is caused
by your e-mail reader and has nothing to do with how we
format the e-mail. When your e-mail wraps the link onto
multiple lines and you click on the link within your e-mail,
the download will fail every time. To get it to work properly,
you should copy/paste or manually type the entire link into
the address bar at the top of your browser window. The link
should look like this when properly formatted:
Notice that the link ends with a question mark followed
by "id=" and then a bunch of random letters and
number. If any of the characters are missing from the end
of this id code, your download will not work.
All downloads links are valid for a period of 3 days from
the time of purchase. Once you have completed your download,
you should make a backup copy of your installer
in the event that you need to reinstall your product after
a hard-drive failure or other unforeseen circumstance. If
you need your download link reactivated after the initial
period expires, you should send us a copy of the original
link or provide your order number to verify that you are
eligible. We can look this information up if you provide
your full name, but it is usually faster if you provide
your order number. Additional download links will be furnished
at our discretion and we will not be responsible for delays
in reactivating expired downloads.
Course
installs, but does not run on WindowsXP.
We have received one report of our
Exam Prep CD failing to run after it is successfully installed
on a computer running WindowsXP. This problem was solved
by changing the compatibility mode for the application to
"Windows 95". To change the compatibility mode
of your Exam Prep course, perform the following easy steps.
- Locate the Exam Prep icon on your desktop or browse
to the installed directory.
- Right-click on the appropriate program file (sales.exe,
broker.exe, mutualrec.exe) and select "properties"
from the pop-up menu.
- Select the "Compatibility" tab in the pop-up
window.
- Click the checkbox labeled "Run this program in
compatibility mode for:"
- Select the "Windows 95" compatibility option
from the pull-down menu if it's not already selected.
- Click OK.
- You're done, now try running your training course again
using the new compatibility mode.
- If the above steps do not solve the problem, please
contact us and we'll do our
best to help.
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I'm
getting errors while trying to place an online order.
Our site is optimized for Explorer 4+ and Mozilla
Firefox.
If you are running an older browser version, you might
experience difficulties using all the features of our store.
Occasionally users report receiving a "page not found" 404
error when submitting credit card numbers. If this happens,
simply hit the "back" button on your browser
and try resubmitting the credit card numbers again.
This is not a security issue as all data is encrypted
during transmission. If you submitted your order, but
did not get a confirmation e-mail, Just e-mail
or call us at (800)999-9319 with the details of your order
and we will do our best to correct the problem in a timely
manner. Do NOT e-mail us your credit card information
as e-mail is a very insecure method of communication.
If we need to verify your credit information, we will
contact you via telephone. We also do our best to spot
any duplicate orders and will usually automatically void
duplicate orders before they are processed, or if we're
not sure, we'll call or e-mail you to confirm your intention.
Occasionally we don't notice a duplicate order until after
payment has been processed and in this case we will credit
your card directly. Just let us know how to reach you.
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My
exam prep program is crashing.
Please make sure your operating system is fully updated with
all critical and recommended updates from Microsoft. You should
visit www.windowsupdate.com
to check for and install any and all recommended updates.
This seems to solve most problems our users experience. We
realize that this can be a very time consuming process, especially
for users without high-speed internet connections. Unfortunately,
there is nothing we can do about the number of critical updates
issued by Microsoft after your computer or operating system
was purchased. Our software is tested using fully-patched
versions of WindowsXP and Windows98 SE. It is a good practice
to visit www.windowsupdate.com
at least once a month to verify that your operating system
is fully patched with all the latest bug fixes.
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Problems
updating my software.
We have built an online update system into the new version
of our downloadable and CD-ROM products. Generally we allow
90 days of free updates. After this time, you may need to
purchase an extension to update your product to the latest
version. You will be notified of this when you check for updates
once your free update period has elapsed. To reactivate an
expired serial number, please visit our online store and enter
your serial number into the serial number update box on the
left side of the screen and then proceed to the checkout page.
Most of our product subscriptions can be extended in 3 month
increments for $10.
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My
software updates have been disabled.
We have implemented a serial number authentication system
to discourage users from making illegal copies of our software.
Users who install the program on more than one computer
using the same serial number will have their update functionality
disabled. We allow for installation on one computer for
your personal use. If the same serial number is used on
more than one computer, it will likely be disabled and you
will lose the ability to receive future updates until you
purchase a new serial number. You should never
give your serial number to anyone else unless you are prepared
to forfeit your right to any and all future upgrades.
We reserve the right to refuse updates to anyone we feel
is trying to abuse or reverse engineer our copy protection
method. To determine this, we keep track of how many times
each serial number is installed on a different machine,
as well as the number of updates the user has received.
We also know which serial numbers have been released to
the public and which ones have not. All serial numbers can
be traced back to their original purchaser. We will prosecute
anyone who illegally copies or distributes our software.
If you are having problems with a serial number or feel
we have wrongly disabled your software updates, please contact
us during normal business hours and we will correct
the problem.
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My
questions and answers show "undefined".
An obsolete version (version 4.1.9) of our Q&A
program had a bug which would make question and answers
show "undefined" as well as not showing the proper
categories in the "custom quizzes" screen. If
you experience this problem, simply connect to the internet
and select "Help--->Check for updates" from
the menu at the top of the program screen. Updating your
program will fix this problem.
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I
can't open the HTML help file in my Questions & Answers
exam prep program.
Due to faulty browser configurations, some users may experience
trouble launching the html help file from within their exam
prep program. We have posted it online for those of you
who are experiencing this problem.
Click here to open
the HTML help page.
You can either left-click the link above to open it in
your browser, or right click and choose "save target
as" and then save the file on your local hard drive
so you can view it offline.
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How
do I get credit for passing the Post Licensing for Real
Estate Sales Associates CD-ROM course that I received in
the mail?
You must be connected to the internet to upload your course
results and pay for the course. Upon passing the course,
you should see a popup window instructing you to visit the
following web site to make payment:
http://www.dearborn.com/recampuscd/index.asp?pin_id=709011
You will need the serial number from your cd-rom and a
credit card. Upon receipt of payment, we will send the necessary
paperwork to the FREC to ensure that you get proper credit.
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