Policy and Procedures Manual - Table of Contents

Table of Contents

  • Introductory Section:

    Introduction

    Our Company Philosophy

    Some Facts About Our Firm and the Broker

    Organization of the Office:

    Agency

    Anti-Trust

    Board of REALTORS®

    Broker - Appointments With

    Broker - Assistance From

    Commissions – Taking Back a Note in Lieu of Cash

    Commissions - Payment to Sales Associates

    Commissions - Offset for Expenses

    Commissions - Agreement with Other Brokers

    Commissions - Legal Action to Collect

    Commissions - Schedule of Rates Charged

    Conduct - Professionalism in the Office

    Cooperation

    Disputes - Arbitration of

    Disputes - between Buyer and Seller

    Education

    Expectations

    Expenses - The Company Will Provide

    Expenses - The Sales Associate Will Provide

    Messages

    In or Out Board

    Internet – Company Website

    Library

    Office - Equipment and Supplies

    Office - Forms

    Office - Hours of Operation

    Office - Housekeeping

     

    • Organization of the Sales Associates:

      Absence - Compensation to Another Sales Associate

      Advertising

        Internet – Associates’ Websites

        Newspaper - Ad Copy to Seller

        Newspaper - Ad Promises

        Newspaper Advertising - Display

        Social Media

      Appointment Calendar

      Appointments

      Attitude

      Automobile

      Automobile - Insurance

      Business Cards

      Caravan

      Checks

      Checks - Return of

      Confidentiality

      Discrimination

      Dress

      Expenses

      Floor Time

      Independent Contractor

      Integrity

      Internet – Associate Websites

      Keys

      Listings

      Listings - Files

      Listings - Servicing Suggestions

      Listings - Term

      Personal Assistants - Employees of the sales associate

      Personal Sales and Purchases

        1.  Full Disclosure

        2.  Commission to the Office

      Referrals - Out of Town Brokers

      Referral Fees - Inter-Office

      Sales Contracts

      Sales Meetings

      Sales Kit

      Sexual Harassment

      Specialization

      Signs and Lockboxes

      Smoking

      Specialty Advertising

      Teams

      Telephone - Answering

      Telephone - Long Distance Calls

      Telephone - Personal Calls

      Thank You Cards

      Time Off

       

      Organization of the Employees:

      Contract Files

      Files

      Hours

      Office Appearance

      Secretary

      Supplies

      Telephone Answering

      Time Off - Doctor's Appointments

      Time Off - Holidays

      Time Off - Personal Business

      Time Off - Sick Time

      Time Off - Vacation Time

       

      Independent Contractor Agreement

       

      Commission Addendum

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Policy and Procedures Manual